Shipping & Returns

Shipping Policy

Ground Shipping:  F•Martie offers FREE ground shipping via FedEx, USPS or UPS on all orders going to any destination in the contiguous United States.
 

All orders are processed in 1-2 business days. Please allow 2-8 business days for arrival.

Return & Exchange Policy

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

 

RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

We gladly accept returns and cancellations

 

Contact us within: 7 days of delivery

Ship returns to us within: 14 days of delivery.

 

Request a cancellation: before the item has shipped.

 

We don't accept exchanges, but please contact us if

you have any problems with your order.


Buyers are responsible for return shipping costs.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

 

We will notify you by email when your return has been processed.

 

Exceptions

For defective or damaged products contact us at the contact details below to arrange a refund or exchange.
 
Please Note

  • Final sale items

  • Custome and personalized orders

Cannot be returned.   

Questions

If you have any questions concerning our return policy or our leather handbags made in Italy, please contact us at martina@lemartie.com or visit our FAQ page